ServiceNow Implementation, HRSD - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    4 days ago

    Full time
    Description

    Key Responsibilities:

    1. HRSD Implementation:
    • Lead the implementation of the ServiceNow HRSD (Human Resources Service Delivery) module to streamline HR operations, ensuring alignment with business objectives.
    • Gather and analyze HR requirements and translate them into HRSD solutions on the ServiceNow platform.
    • Design and configure HRSD workflows, forms, and templates to automate HR service processes such as case management, employee lifecycle, and employee self-service.
    1. System Configuration:
    • Configure ServiceNow HRSD including Case Management, Knowledge Management, HR Service Portal, HR Templates, and HR Reports.
    • Customize ServiceNow HRSD to suit the unique HR processes, ensuring smooth integration with HRIS systems, third-party applications, and existing business applications.
    • Work on creating HR-specific workflows for employee requests, HR case management, and approvals.
    1. Integration with Other Modules:
    • Collaborate with other ServiceNow modules such as Incident Management, Change Management, Asset Management, and Service Catalog to ensure smooth data flow and process automation across platforms.
    • Integrate HRSD with external systems (e.g., Active Directory, Workday, SAP SuccessFactors) for employee data synchronization.
    1. Customization & Scripting:
    • Write and modify business rules, client scripts, and UI policies to automate HR service processes and meet business requirements.
    • Customize ServiceNow forms and reports as required for the HR team to track service requests, incidents, and approvals effectively.
    1. Testing & Quality Assurance:
    • Develop test scripts, conduct unit testing, and ensure the quality of ServiceNow HRSD implementations by performing thorough validation of business processes.
    • Identify, troubleshoot, and resolve any defects during the testing phase, ensuring all HRSD functionalities are working as expected.
    1. User Training & Documentation:
    • Provide training to HR teams and ServiceNow administrators on how to effectively use and maintain the HRSD module.
    • Document HRSD configurations, processes, and workflows for future reference and for knowledge transfer to the internal team.
    1. Post-Implementation Support:
    • Provide ongoing support and maintenance post-implementation, troubleshooting any issues or enhancements related to HRSD.
    • Collaborate with stakeholders to gather feedback and continuously improve the HR service delivery process.
    1. Stakeholder Collaboration:
    • Work closely with HR business partners, IT teams, and project managers to ensure successful delivery and adoption of HRSD processes.
    • Engage with senior management and HR leaders to understand strategic HR goals and translate them into technical solutions.

    Skills and Qualifications:

    Mandatory Skills:

    • ServiceNow HRSD Module: In-depth knowledge and experience in implementing and configuring ServiceNow HRSD (Human Resources Service Delivery).
    • ServiceNow Platform Expertise: Familiarity with the ServiceNow platform, including modules such as Service Catalog, Incident Management, Case Management, Knowledge Management, and Change Management.
    • HR Processes: Strong understanding of HR business processes, including case management, onboarding, employee service requests, and HR knowledge base.
    • Scripting: Experience with ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer).
    • Integration: Experience integrating ServiceNow HRSD with third-party HRIS and external systems (e.g., Workday, Active Directory, SAP SuccessFactors).
    • ServiceNow Configuration: Ability to configure forms, fields, workflows, and user interfaces within ServiceNow HRSD.
    • Testing & QA: Experience in unit testing, integration testing, and validating configurations within ServiceNow.

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