CRM Executive - New Delhi, India - Coxwell

Description

Job Title: CustomerRelationship Management Executive(Salesforce)

RoleOverview: As a CRM Executive specializing in Salesforceyou will be responsible for overseeing the organizationsinteractions with its customers clients and sales prospects. Yourprimary objective will be to leverage Salesforce to optimizecustomer relationships streamline processes and drive businessgrowth.

AboutUs:

CoxwellDomes Engineers Private limited is pioneer in sky light roofing anddaylight architecture manufacturing of Polycarbonate sheet since1993.

Weve a plant in Bhiwadi andcorporate branches in Gurgaon and Mumbai. Coxwell is a diversifiedfirm with three business units(Project Sales Ecommerce and Works)Our goal is to become the go to place for all things roofing. Weare on a relentless pursuit to attract top talent build a cultureof high performance and integrity.

Ourvision to become the largest roofing retailer and manufacturer ofroofing products . We are the only firm in the industry to offerESOPs and other worldly benefits. Coxwell excels in deliveringtopnotch cuttingedge roofing solutions that cater to our customersvaried requirements.

Backed byextensive industry expertise we have established ourselves as areputable and dependable brand synonymous with superiorcraftsmanship unwavering reliability and utmost clientcontentment.

KeyResponsibilities:

1. SalesforceAdministration:
   

• Configurecustomize and maintain Salesforce to align with the organizationsCRM strategies.
  
• Manage user accountssecurity settings and access permissions withinSalesforce.
  
• Create and maintaincustom objects fields workflows process builder flows andvalidationrules.
  

DataManagement:

• Ensuredata integrity by overseeing data cleansing deduplication andmigration activities.
  
• Implement dataquality measures and enforce data governancepolicies.
  
• Generate reports anddashboards to provide insights into customer behavior salesperformance and pipelinehealth.
  

CustomerSupport:

• Serveas the primary point of contact for internal users regardingSalesforcerelated inquiries issues and trainingneeds.
  
• Provide technical support andguidance to users on Salesforce functionalities best practices andtroubleshooting.
  

ProcessOptimization:

• Analyzeexisting CRM processes and workflows to identify areas forimprovement.
  
• Propose and implementenhancements to optimize efficiency productivity and useradoption.
  
• Collaborate withstakeholders to gather requirements and prioritize enhancementsbased on businessobjectives.
  

TrainingandDocumentation:

• Developtraining materials guides and documentation to facilitate useronboarding and ongoingeducation.
  
• Conduct training sessionsand workshops to empower users with the knowledge and skills toleverage Salesforceeffectively.
  

IntegrationandExpansion:

• Collaboratewith IT and other departments to integrate Salesforce withthirdparty systems andapplications.
  
• Evaluate and recommendnew Salesforce features apps and integrations to support evolvingbusinessneeds.
  

Requirements

QualificationsandSkills:

• Bachelorsdegree in Business Administration Information Technology or relatedfield.
  
• Strong Experience of 13 yearsof experience as CRMExecutive.
  
• Proficiency in Salesforceconfiguration customization andadministration.
  
• Strong analyticalskills with the ability to translate business requirements intotechnical solutions.
  
• Excellentcommunication and interpersonalskills.
  
• Detailoriented with a focuson data accuracy and quality.
  
• Provenability to work independently and collaboratively in a fastpacedenvironment.
  

Requirements: Bachelor's degree in a related field 1+ years ofexperience in project sales, account management, or a related roleStrong communication and interpersonal skills Ability to build andmaintain relationships with customers Proactive problem-solver withthe ability to think creatively Proficiency in CRM and customersupport software