- You will give technical support on central control products.You will solve simple to complex technical queries from customer centers related to commissioning, troubleshooting & fine tuning the algorithms.You will participate in meetings with Belgium experts to discuss persistent issues, complex bugs.You will assist in accountability by indicating potential improvement & critical issues to our Belgium partners.You will manage & ensure the response time to each request, understanding the priority in the big picture.You will be expected to achieve the standards of the technical support manager in the principal office.You will receive central control commissioning requests from various customer centers around the world.You will be ensuring that the compressor room is suitable by analyzing all the necessary prerequisites. You will proactively help the customer center to find solutions prior to commission.You will remotely support the customer center during commissioning.You will follow-up after commissioning on the installation and take corrective actions if necessary. You will ensure that the request of the customer is met (stability & reliability, energy savings, ...).You will manage & ensure that field technician can work as optimally as possible and that the impact of the commissioning to the customer is minimized.Assist manager technical support for driving success & growth of global technical remote support.You will be integrated into the working of technical support of the principal office. You will contribute to regular team meetings.
- BE (Mechanical, Electrical, or Related Field) with a minimum of 5 years of experience, preferably in the compressor service industry.
- Advanced understanding of compressor rooms, air networks, and related ancillaries.
- Hands-on experience with central control (commissioning and troubleshooting), unit controls, and connectivity products.
- Hands-on experience in optimizing algorithms and debugging and controlling products.
Central Control Specialist - Pune, India - Atlas Copco
Description
.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your role-
Mission:
Central control is a product offered by Atlas Copco Compressor Technique. It allows the central steering of multiple compressors to achieve the lowest energy consumption possible.
As a central control specialist, your mission is to empower the customer centers in commissioning central controllers. You shall achieve this by remotely supporting the field service technicians around the world from request until follow-up. Additionally, you will be tightly integrated in the technical support team of Belgium to empower the central controlling experts in their mission.
In this function, you will be an essential part of Optimization hub and achieving our targets in the sustainability pillar.
Role:
Next to your daily task of commissioning & support, you will be working in team locally and internationally. As such you are not only user of the products, but we also expect your valuable feedback on further process improvements, technical inputs, field issues & thereby increasing operational efficiency of the field technicians.
To succeed, you will need-
Education & Experience requirements
Knowledge
You have strong technical knowledge and specific knowledge of the Atlas Copco compressors and service products. You should have excellent knowledge of the types of units and central controllers.
You should have knowledge on electricity (power, current, power factor, types of power networks) and compressed air networks.
You are fluent in English, both written and spoken. You are able to cope with language barriers.
Personality requirements
You will need to work independently and show accountability.
You like open communication and enjoy working with diverse cultures.
You are decisive (not afraid of making errors and willing to learn by doing).
You get energy of challenging tasks & solving complex problems.
Open minded
Not afraid to approach other stakeholders (customer center specialists, local engineering specialists, or technical support specialists),
You work with a structured approach when collecting info and data, but also when closing the feedback loop to further increase your learning.
In return, we offer you-
• A work culture known for respectful interaction, ethical behavior, and integrity.
• Access to Global Job Opportunities as a part of Atlas Copco Group
• Opportunities to grow and develop your skills in a globally connected world.
• Potential to see your ideas realized and to make an impact
• New challenges and new learnings in global matrix organizations.
Last day to apply
29/04/