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- Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multivendor environment.
- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.
- Assist on multiple transition initiatives, oversee the program, and ensure successful delivery.
- Experience of largescale program set up and development with seasoned project management expertise and skills.
- Track, measure, evaluate vendor performance with weekly, monthly, and quarterly status review as against agreed SLAs and KPIs.
- Collaborate with Applications and Infrastructure teams for effective planning and execution of different activities such as patching, upgrades, vulnerability remediations etc. and ensuring smooth functioning of business.
- Coordinate with vendor partners to ensure on time addressal of issues and fulfilment of Service requests raised by business functions and ensuring effective communications being sent to the concerned stakeholders.
- Address highpriority issues with minimal business impact and facilitate root cause analysis (RCA).
- Thrive for continuous Service Improvements in BAU space via optimization and automation activities.
- Effectively planning and execution of business demands, collaborating with multiple stakeholders.
- Manage escalations by involving the appropriate stakeholders and conflict resolution through cross functional meetings.
- Plan and facilitate training to the business function users on basic IT and Service Management processes.
- Plan to incorporate feedback from IT Business Partners and Leads into actionable objectives.
- Ensuring smooth functioning of the audit and compliance related activities by coordinating with the vendor partners such that the committed timelines are adhered.
- The candidate should be able to leverage previous work experience or gradually pick up functional aspects which include business processes in the areas of the supply chain, finance, sales & distribution, marketing, retail, eCommerce, etc.
- Demonstrate expertise in endtoend agile project management and a deep understanding of the Software Development Life Cycle (SDLC).
- The candidate must understand different ITIL processes such as Incident, Problem, Service Request Fulfilment, Change and Release Management and Knowledge Management processes etc.
- End user understanding of the IT Service Management tool (ServiceNow, HPSM etc) and Project Management Tools (Jira) would be an added advantage.
- Strong educational background from reputed engineering and management schools with 1015 years of IT experience.
- Certifications in ITIL, PMP, SIAM, ISO, CSM/CSPO preferred.
- Experience required in SAP technology services (SAP ECC, SAP S/4 HANA).
- Candidate to be well versed with SAP Activate methodology.
- Working knowledge of Application Management Services (AMS) and Application Development (AD) is preferred.
- Perform complex IT operational process analysis, design, and review.
- Highly proficient in IT Service Management Processes, IT Service Management Tools (e.g,ServiceNow).
- Highly proficient in using Microsoft Excel for reporting and data analysis and other MS tools (Project, PowerPoint etc.).
- Sound Understanding of agile project management methodologies and hands on experience in Project Management Tools (e. g Jira).
- Understanding of Business Analytics and reporting tools (PowerBI , Tableu etc.) is desirable.
- Must have the ability to work with process and technology vendors in the delivery of project solutions.
- Must have a breadth of understanding of technology and IT market trends.)
SAP Service Delivery Manager - Bengaluru, India - Mount Talent Consulting
Description
SAP Service Delivery Manager.EXPERIENCE - 8 TO 16 YEARS.
Location - Only Bangalore.
Immediate Joiners.
Educational Qualifications :
Required Skills :
Hands on experience with SAP Service Delivery.