International Voice Process - Gurugram, India - Konnecting Korporates

    Konnecting Korporates
    Konnecting Korporates Gurugram, India

    2 weeks ago

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    Description
    About thejobTheRepresentative Customer Service position interfaces with customersvia inbound calls or through the Internet depending upon clientrequirements.
    Graduatefreshers can also apply with excellent commsExperience Min6 months in Customer service withexcellent comms EducationalQualification Any Graduate or UnderGraduate
    JobLocation Gurgaon sec 19 Udhyog Vihar Phase3
    5Days workingShiftsRotational with two Rotationaloffs
    JobResponsibilities
    • Ensure servicedelivered to our customers meetscontractual
    • Manage high call volume withindesired AHT target (90Secs)
    • Clarify customerrequirements; probe for understanding use decisionsupport tools andresources to provide resolution to thecustomer
    • Listen attentively to customer needsand concerns; demonstrate empathy while maximizing opportunity tobuild rapport with the customer
    • Greet customersin a courteous friendly and professional manner using agreed uponprocedures
    • Maintain basic knowledge of clientproducts and/ or services
    • Participate inactivities designed to improve customer satisfaction and businessperformance

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