Technical Support Specialist - Hyderabad, India - Quess Corp Limited

    Quess Corp Limited
    Quess Corp Limited Hyderabad, India

    2 weeks ago

    Quess Corp Limited background
    Technology / Internet
    Description

    Requirement:

    • Excellent communication skills
    • Work experience on O365, active directory, Bit locker, MS teams, BSOD, driver installation, troubleshooting.
    • Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
    • Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
    • Knowledge of Incident Management lifecycle.
    • Aware of current role SLA and Metrics handled.
    • Talents should be based out of Hyderabad
    • Work from Office is mandatory, No option of hybrid and WFH.
    • 24*7 Shifts are mandatory.

    Experience: 2 to 4 Years.

    Qualification : B.Sc./BCS/BCA/BE - Computer Science.

    Immediate joiners preferred