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    PA - Jodhpur - jodhpur, India - Genpact

    Genpact
    Genpact jodhpur, India

    6 days ago

    Genpact background
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

    We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

    And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
    Inviting applications for the role of a Process Associate - Cash Application
    We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
    Responsibilities


    • Premium application, reinstatement, renewal of payment received from policy holders
    • Backdate and cancellation of polices in case of payment made by policy holder get bounce
    • Respond to email /phone queries related to disputed cases
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
    • See opportunities and recommend solutions for process and automation improvements
    • Daily reporting of individual portfolios to track and monitor the past dues and pending items
    • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as a teammate to process any adhoc request in a timely manner.
    • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
    • Call out problems to senior staff members and or management as appropriate.
    Qualifications
    Minimum qualifications


    • B.Com
    • Freshers are eligible
    • Excellent English interpersonal skills
    Preferred Experience


    • Prior cash application experience
    • MS Excel knowledge
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