Am - Student Success - Noida - PW

    PW
    PW Noida

    6 days ago

    Full time
    Description

    Team Lead - Student Success & Payments

    Inspire high-performing agents to deliver exceptional student service while expertly managing part-payment collections.

    • Team Leadership: Inspire, coach and develop a team of support agents for outstanding student experiences; build a collaborative culture focused on empathy efficiency excellence.
    • CUSTOMER EXCELLENCE OVERVIEW PERSONALIZED STUDENT INTERACTIONS ENSURE SWIFT QUERY RESOLUTION ANALYZE INTERACTIONS TO IMPROVE SERVICE QUALITY AND SATISFACTION SCORES PAYMENT OPTIMIZATION LEAD PART-PAYMENT COLLECTIONS MINIMIZING DELAYS AND DISPUTES INNOVATE STRATEGIES FOR SMOOTH TRANSACTIONS AND PROACTIVE ISSUE RESOLUTION PERFORMANCE GROWTH TRACK KPIs HOST HUDDLES FOR FEEDBACK DELIVER TARGETED TRAINING DRIVE CONTINUOUS IMPROVEMENT AGENT CAREER DEVELOPMENT INSIGHTS STRATEGY CREATE DATA-DRIVEN REPORTS ON PERFORMANCE SATISFACTION PAYMENTS PARTNER WITH LEADERSHIP TO REFINE POLICIES BETTER SERVICE SCALABILITY.

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