Customer Service Representative - Hyderabad, India - FLY Consulting Services

Description

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Proficient in phone etiquette and handling customer inquiries
• Ability to multitask and prioritize tasks effectively
• Strong interpersonal skills and ability to build rapport with customers
• Customer service-oriented mindset
• Attention to detail and accuracy in data entry
• Proficient in using customer service software and tools
• Ability to remain calm and professional in stressful situations
• Knowledge of customer service best practices and techniques

Roles and Responsibilities

• Provide excellent customer service to clients and customers
• Handle incoming customer inquiries via phone, email, and chat
• Resolve customer complaints and ensure customer satisfaction
• Assist customers with product information and support
• Process orders, forms, applications, and requests
• Maintain a high level of professionalism and customer service etiquette
• Perform data entry and update customer records
• Collaborate with internal teams to address customer issues
• Handle escalated customer concerns and provide appropriate solutions
• Follow up with customers to ensure problem resolution

Salary + incentives up to : 50,000 per Month..

Interested please send your details- Name, Qualification, location & Languages can speak

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