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    • Google CCAI Solution Architect - Vadodara - RED Global

    RED Global
    RED Global Vadodara

    2 days ago

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    Description

    Job Title: Google CCAI Solution Architect - CX Transformation Practice

    Contract Length: 12 Months with Extension Possible

    Work Schedule: 5 Days a Week

    About the Job

    We are seeking an experienced and innovative Solution Architect to join our Customer Experience (CX) Transformation practice team, focusing on Google's Contact Center AI (CCAI) solutions.

    Your Key Responsibilities

    • Design and architect end-to-end AI solutions that align with clients' business objectives and technical requirements
    • Collaborate with cross-functional teams to integrate CCAI solutions with existing client systems and workflows
    • Provide technical leadership and expertise throughout the project lifecycle, from initial discovery to implementation and post-deployment support
    • Develop proof of concepts, prototypes, and technical demonstrations to showcase AI capabilities
    • Conduct technical workshops and training sessions for clients and internal teams
    • Stay up-to-date with the latest developments in Google Tech Stack and related technologies
    • Contribute to the development of best practices, reusable assets, and thought leadership content

    Required Qualifications

    • Bachelor's or Master's degree in computer science, Information Technology, or a related field
    • 3+ years of experience in solution architecture, with a focus on contact center technologies and AI/ML solutions
    • Strong understanding of Google Cloud Platform (GCP) and Ccaas products, including CX Dialogflow, Agent Assist, setup-knowledge base, smart reply, Article/FAQ suggestions
    • Exposure to conversational Insights, Big Query, Looker Studio and related tech
    • Experience with Vertex AI (Workbench, NotebookLM, Agent Engine, Agentspace), machine learning, and conversational AI technologies
    • Proficiency in at least one programming language (e.g., Python, Java, JavaScript)
    • Expertise in GCP tech stack like Cloud Run, Cloud Build, Datastore, Apigee, Vertex AI, etc.
    • Expertise in integration with Third Party Solutions like Speech Services, AI services, CRMs, CTI connectors
    • Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
    • Strong problem-solving and analytical skills
    • Experience with agile methodologies and DevOps practices

    Preferred Qualifications

    • Google Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer)
    • Experience with other cloud platforms (AWS, Azure) and contact center technologies
    • Knowledge of speech recognition and text-to-speech technologies
    • Familiarity with CRM systems and contact center platforms (e.g., Genesys, Five9, Avaya, Cisco)
    • Experience in consulting or professional services environments
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