Data Center Engineer with Automation - Bengaluru, India - Lumen Technologies

Description

About Lumen:

Lumen connects the world. We are dedicated to furthering human progress through technology by connecting people, data, and applications – quickly, securely, and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers' needs today and as they build for tomorrow.

Website

Job Description

Experience -7-12 Years

Job Location-Bangalore

Shift Timings-24/7

Work Mode - Hybrid

Required Skill -Blade Server, Datacenter ,RAC ,Networking ,Automation

The Role

The Lumen Edge Support Engineering team is seeking customer-focused, detail-oriented engineers that enjoy solving problems, delighting customers, and have backgrounds from a variety of different fields. If you have experience managing datacentre architecture, networking, automation, vendor coordination we'd like to talk with you

The Main Responsibilities

You will be surrounded by people that are smart, passionate about Edge Computing and who know that the job doesn't end when the clock reads five. We believe that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do. Your role will allow you to provide personalized service to our customer base. Every day will bring new and exciting challenges on the job.

Job Description:

·Experience in networking and VXLAN technologies.

·Expertise in OS, Server Class Hardware(Blade Server), data-centre architecture.

·Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

·Experience with different cloud models like IaaS, PaaS & SaaS

·Hands-on software and hardware troubleshooting experience.

·Supporting the operations and maintenance of the Bare Metal infrastructure.

·Leverage your day-to-day experiences to provide the voice of the customer to our internal teams.

·Execute on service restoration and critical event procedures.

·Write tutorials, how-to videos, and other technical articles for the Lumen Cloud customer community.

·Challenge and lead the charge to stabilize and optimize the environment.

·Drive process improvements within the team and the larger organization.

·Develop tools and automation for your team and others using modern coding platforms and techniques.

·Requires limited direction and guidance with most tasks.

·Own and drive to satisfaction on customer issues via chat, ticketing, and phone calls

·Strong grammatical, verbal, and written communication skills

What We Look for in a Candidate

Preferred Qualifications:

·Passionate about providing high-quality customer experiences and learning new technologies.

·Demonstrated expertise in systems administration.

·Understanding of all networking layers, TCP/IPv4, v6

·Strong understanding of routers, switches, and firewalls.

·Demonstrated expertise in enterprise network administration and troubleshooting/analysis (DNS, IPsec VPN, BGP, Load Balancing)

·Familiarity with 1+ languages like PowerShell, Bash, JavaScript, Java, C#, Go or Python

·Experience developing applications with an understanding of architecture, design, test, and deployment.

·Experience on an agile team using version control (GitHub, TFS), pair-programming, TDD, and code reviews.

·Open to working shifts (Sunday-Thursday, or Tues-Saturday) with occasional on-call duties.

·At least 9 years relevant experience

·Degree in Computer Science, IT, Information System or Electronics Engineering