Care Manager - New Delhi, India - 2070Health

Description

2070 Health is hiring for one of its Portfolio Company.

Company Overview

Nivaan is India's most Advanced Non-Surgical pain treatment company. Our research proves that our solutions are 9.3 times more effective than any other pain treatment solution in India. We offer a Multi-Disciplinary Approach to treatment to identify all causes of your pain and then treat each one of them under one roof

Requirements

Care Manager

We are looking to welcome a Care Manager to join India's first comprehensive multidisciplinary phygital pain management company.

The Care Manager will be a key part of the senior leadership team, being the single point of contact for the patients along their chronic pain management journey, while ensuring the company's broader vision and goal.

Here is a snapshot of the responsibilities:

• Conducting patient onboarding calls to understand their goals and preferences
• Coordinate the care of patients with the clinical team, including scheduling appointments, managing medications, and facilitating communication between patients and the clinical team.
• Educate patients and families about pain management techniques and strategies, facilitate medication management, care sessions, lifestyle modification and self-care techniques
• Maintain accurate and up-to-date patient records, including documentation of care plans and progress notes.
• Gather and organize care program feedback from patients and the clinical team
• Actively participate in improving the program's protocols, systems and processes to have better patient and provider outcomes.

Skills & Experience sought for this role:

• 0-1 years of consumer-facing hospitality experience as health coach/Habit coach/Air hostess/Front desk attendant.
• Freshers can also apply for this job

Critical Skills to this Role (must have)

• Excellent process orientation and management (including and not limited to maintenance of data & critical records).
• Strong Troubleshooting & Problem-solving skills
• Multi-tasking and time-management skills, with the ability to prioritise tasks
• Excellent communication skills with strong empathetic nature.

Personality Traits (must have)

• High customer centricity and ability to build strong consumer connect and rapport.
• A leader and strategic thinker
• Quick learner, ability to take ownership, entrepreneurial outlook/self-starter attitude to independently own and drive solutions.
• Having adaptability to manage evolving requirements and deliver under tight deadlines.

Some finer details and the expectations from this role:

• Reporting relationship
• Direct Reporting: Chief of Staff, Pain Management Company.
• Why would people love to work in Pain Management Company:
• Pain Management Company has a Start-up Environment - Work with a passionate and energetic team that's driven by ensuring patients get what they need when they need it
• Well-funded startup run by industry experts with more than 40+ years of healthcare experience between them.
• International advisors and tie-ups, with the opportunity to learn from leading medical consultants in UK and US
• Opportunity to grow as an early leader, eventually heading a team of physios in the region.

What is a normal day for this role going to be like?

• Conducting onboarding calls for new patients.
• Scheduled touchpoints with existing patients.
• Monitoring patient progress and adherence.
• Feedback collection from patients and clinical team.
• Attending patient SOS Calls.
• Handling patient grievances and escalations.
• Compiling patient data and insights.
• Participation and conductance of training programs.