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- Design & build Same-day delivery network in the region of Hyderabad including that of the network of last mile delivery stations & the team
- Lead & coach team of Team Leaders and Operations Executives to deliver highest level of customer satisfaction with clear focus on-time delivery as north star metric
- The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business
- Achieve operational excellence and drive process improvements which are scalable
- Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders basis customer satisfaction
- Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction
- Understand & fulfill client requirements towards logistics operations
- Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with finance team & further improve payments related processes
- The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
- Actively seek to implement and distribute best practices across all operations
- Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 to 4 Years of similar experience.
- Excellent written and verbal communication skills both remotely and face-to-face.
- Good knowledge of employment law and HR policies and procedures.
- Metric Focussed and ability to dive deep with data
- Proven coaching and leadership skills including evidence of successful succession planning models.
- Strong attention to detail and excellent written and oral communication skills required
- Ability to organize and manage multiple tasks simultaneously
- Ability to handle changing priorities and use good judgment when working in stressful situations
- Decisive, confident, and experienced with influencing others
- Knowledge and understanding of last-mile logistics will be a huge plus
Logistics Operations Manager, Mumbai - Blitz
Description
Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
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