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    Black Box - Bengaluru, India - BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED

    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED
    BLACK BOX NETWORK SERVICES INDIA PRIVATE LIMITED Bengaluru, India

    5 days ago

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    Description

    About the job :

    Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours

    Work location : Bangalore

    Mode : Work from Office

    Shift timing : Rotational shifts

    Primary Roles & Responsibilities :

    - Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

    - Install and configure voice gateways as part of the Collaboration solutions

    - Install and configure LAN switches and networking components

    - Establish QOS policies

    - Install and configure SIP border solutions (CUBE and other SBC's)

    - Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

    - Troubleshoot integrated technology issues and maintain an accurate issues list.

    - Provide systems administration training to clients

    - Learn to understand the customer environment (technical and political) and when to escalate.

    - Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)

    - Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes

    - Assist support technicians in troubleshooting client installation

    - Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities.

    - Ensure further expansion of skill-set in the products & services that Black Box supports.

    - Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

    - Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.

    - Perform other duties as assigned

    Knowledge, Skills, Abilities :

    - Accountability : Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.

    - Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations.

    - Takes personal ownership in organization's success.

    - Customer Focus : Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer.

    Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks.

    - Looks for external trends that are likely to shape the wants and needs of customers in the near future.

    - Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

    Decision Making : Makes good decisions using a combination of analysis, knowledge, experience, and judgment.

    - Analyzes and distinguishes core problems by looking at the symptoms.

    - Resolves key issues behind major problems in the short term while developing and executing long term solutions.

    - Has a strong record for making decisions that are correct and accurate.

    - Applies strategies to implement effective decision making during crises.

    Interpersonal Relationships :

    Demonstrates appropriate and professional behavior at all times.

    Uses a high degree of tact and diplomacy in working with others.

    - Models and exercises sound judgment regarding personal conduct.

    - Is aware of one's own style or preference and its impact on others.

    - Earns the respect of others.

    Problem Solving and Critical Thinking : Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.

    - Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way.

    - Identifies the information needed to solve a problem effectively.

    - Gets input from internal/external contacts who are closest to the problem.

    Education / Experience Requirements :

    - CCNP Voice/Collaboration or equivalent experience.

    - (CCIE Voice/Collaboration strongly preferred)

    - Bachelors degree and/or equivalent work/military experience (5+ years).

    This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications :

    Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.

    - Experience designing collaboration solutions given client requirements and goals

    - Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs

    - Strong understanding of cloud and virtualization technologies

    - Automation, orchestration and/or development experience a plus

    - Ability to manage and coordinate multiple projects

    - Excellent communications and documentation skills

    )
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