Process Executive - Ahmedabad, India - Obran Cooperative

Obran Cooperative Ahmedabad, India

5 days ago

Full time

Description

Process Executives play a critical role in executing efficient and accurate daily operations at Obran Health. The work of our India-based team enables us to care for a high volume of patients and provide an exceptional patient experience. Process Executives will be hired to primarily support one of our teams: Intake, Scheduling, Front Desk, Authorization, Supplies, Orders, Billing, or Quality Assurance.

Process Executives will be trained on tasks to support daily workflows, and will be expected to do so with efficiency, accuracy, and empathy. Obran Health also encourages our Process Executives to own their work, by identifying trends and opportunities for process improvement and sharing them with their Team Lead and Subject Matter Expert.

The Front Desk Process Executive will join a team of highly skilled customer service representatives who communicate by phone with patients, care givers, and other key players in the home healthcare ecosystem.

Responsibilities Include:

Communicating with patients, caregivers, case managers, hospitals, and doctor's offices through inbound and outbound calls, and via email
Handling customer inquiries by responding with empathy and solving problems in a supportive and professional manner
Following Standard Operating Procedures (SOPs) and utilize Job Aides to execute the prescribed workflow for team and individual responsibilities
Prioritizing daily tasks and responsibilities to help achieve individual and team goals in an accurate and timely manner

Requirements

The following qualifications are required for the role:

Bachelor's degree in business, health care administration, accounting, or a relevant field
Strong proficiency using Google Suite (Sheets, Docs, Slides), which is comparable to Microsoft Office (Excel, Word, Powerpoint)
Good keyboard/typing skills, and ability to easily navigate between multiple applications
Excellent written and verbal English communication skills
Strong interpersonal skills and a customer service orientation
Ability to manage multiple priorities and work efficiently
Ability to accurately interpret and compile information from a variety of sources and systems
Ability to problem-solve and to know when to ask for help
Eagerness to learn and apply new skills, systems, and processes
Willingness to show up as a team player and be cross-trained to support where needed
Accuracy/attention to detail
Strong alignment with the mission and values of our employee-owned cooperative, and a passion for contributing to a company that is dedicated to making a positive impact on society

The following qualifications are preferred, but not required:

Experience working in healthcare
Experience with US medical billing and diagnosis codes
Experience working for a US-based company
Experience working a night shift

Benefits

Benefits and Perks include:

Paid Time Off and Holidays
Health Insurance Coverage
Housing Subsidy
5-Day Workweek
Opportunity to join as a member of Obran Cooperative

Who We Are

Kalindee is a worker-owned, India-based company, whose employees support the work of Obran Health. Obran Health operates two California-based home healthcare agencies, Apollo Home Healthcare and Physicians Choice. Our agencies provide clinical excellence and compassion. We send clinicians to care for patients in their home after they're discharged from the hospital. Our full spectrum of services includes nursing care, physical therapy, occupational therapy, speech therapy, and social work.

Our team in India is a core part of our business. The team enables us to provide high quality care by accepting referrals, scheduling appointments, placing orders for care and supplies, completing documentation, and providing excellent customer service.

Obran Health is part of Obran Cooperative, a worker-owned cooperative conglomerate. We acquire successful businesses (like Apollo and Physicians Choice) and convert them from traditional companies into worker-owned businesses. Obran is owned by its members, and if you decide to elect membership, you can become a worker-owner as well. As a member, you'll own your work and be entitled to the benefits of ownership.

Our Mission

Is to put the engines of business to work for humanity.

Our Vision

Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.

We Value

Democracy: We empower and educate members to participate fully in workplace decisions.
Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment.
Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms.
Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other.
Balance: We think critically about the complexity of our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.

Our Principles

This organization operates in accordance with the Rochdale cooperative principles:

Voluntary and open membership
Democratic member control
Members' economic participation
Autonomy and independence
Education, training, & information
Cooperation among cooperatives
Concern for community

Equal Opportunities and Accommodations

Obran is deeply committed to creating workplaces and a community of members where equity is prioritized and valued. We believe that traditional corporations' bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working class backgrounds, women and LGBTQ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Obran is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact the Obran Coordination team by email at at least one week in advance of your interview.

Process Executive

2 days ago

Obran Cooperative Ahmedabad, India

Process Executives play a critical role in executing efficient and accurate daily operations at Obran Health. The work of our India-based team enables us to care for a high volume of patients and provide an exceptional patient experience. Process Executives will be hired to prima ...
Process Executive

4 days ago

Petpooja Ahmedabad, India

Job Title: · Process Executive · **Job Description**: · - Data Entry and Processing: · - Accurately enter and process data into relevant systems or databases. · - Verify data accuracy and completeness to maintain data integrity. · - Document Handling: · - Sort, categorize, and or ...
Process Executive

2 days ago

Obran Cooperative Ahmedabad, India

Process Executives play a critical role in executing efficient and accurate daily operations at Obran Health. The work of our India-based team enables us to care for a high volume of patients and provide an exceptional patient experience. Process Executives will be hired to prima ...
Process Executive

1 week ago

Purplebridge Cunsultant Ahmedabad, India

**Process Executive** · We are looking for an analytical and detail-oriented research analyst to assist in improving the operations and decision-making of our business. The research analyst's responsibilities include researching, collecting, analyzing, and interpreting data, and ...
Executive - Process

2 days ago

Rao Group of Companies Ahmedabad, Gujarat, India

**Executive - Process** · - Do IV - Sales, Operations & Job Search audit of all branches as per schedule. · - Do FE - Sales & Operations audit of all branches as per schedule. · - Do Coaching - Sales & Operations audit of all branches as per schedule. · - Do NIV - Sales & Operati ...
Process Executive

4 days ago

Aspire Square Ahmedabad, Gujarat, India

**Department**: Student Visa · **Designation**: Process Executive · **No of Vacancy**: 1 · **Experience**: 1 Year · **Location**: Ahmedabad · **Job Description**: · - Should have good experience in Australia · - Providing course and institute options to the student. · - Advising ...
Process Executive

1 week ago

aMarketForce India Pvt. Ltd. Ahmedabad, India

**Job Description: · - ** · - Prospect database development · - Calling and verification · - List management on MS Excel Sheet · - Reporting · **Requirement: · - ** · - Prior experience in B2B or international business development calling preferred · - Knowledge of Internet and M ...
Process Executive

1 week ago

Radiant Immigration Services Private Limited Ahmedabad, Gujarat, India

No. of Positions: 02 · Country Preference: Australia / New Zealand / UK · Work Location: C.G Road, Ahmedabad · **Salary**: Hike on previous salary · Experience: Minimum 1 year in the relevant Industry · - Helping students to choose the right study program and destination that ali ...
Process Executive

4 days ago

aMarketForce India Pvt. Ltd. Ahmedabad, India

**Job Description: · - ** · - Prospect database development · - Calling and verification · - List management on MS Excel Sheet · - Reporting · **Requirement: · - ** · - Prior experience in B2B or international business development calling preferred · - Knowledge of Internet and M ...
Process Executive

1 week ago

Radiant Immigration Services Private Limited Ahmedabad, Gujarat, India

No. of Positions: 02 · Country Preference: USA/Australia / New Zealand / Canada/UK · Work Location: C.G Road, Ahmedabad · **Salary**: Hike on previous salary · Experience: Minimum 2 year in the relevant Industry · - Helping students to choose the right study program and destinati ...
Process Executive

1 week ago

aMarketForce India Pvt. Ltd. Ahmedabad, India

**Job Description: · - ** · - Prospect database development · - Calling and verification · - List management on MS Excel Sheet · - Reporting · **Requirement: · - ** · - Prior experience in B2B or international business development calling preferred · - Knowledge of Internet and M ...
Process Executive

2 days ago

Radiant Immigration Services Private Limited Ahmedabad, India

No. of Positions: 02 · Country Preference: Australia / New Zealand / Canada · Work Location: C.G Road, Ahmedabad · **Salary**: Hike on previous salary · Experience: Minimum 1 year in the relevant Industry · - Helping students to choose the right study program and destination that ...
Visa Process Executive

2 days ago

Venus Consultancy Ahmadabad, Gujarat, India

Looking for Process Executive/ Back office Executive/ Visa Documentation Executive for a well-known Visa Consultants · Location: Ambawadi, Ahmedabad · **Salary**: upto 25K p.m. · Required: · - Minimum 6 months of experience · - Good in English communication · - Must know excel, w ...
Admission Process Executive

4 days ago

Edugo Abroad Ahmedabad, India

**Admission Process Executive Responsibilities**: · - Strong zeal with University · - Complete admission process · - Complete Visa Process · - SOP writing · - Interview Preparation · - Daily communication with University(s) · - Location - Ahmedabad · - Exp: 1 to 4 Years · - Quali ...
Claim Processing Executive

1 week ago

Sapphire Infocom Pvt Ltd. Ahmedabad, India

**Job description** · **CLAIM PROCESSING EXECUTIVE / CLAIM ADJUDICATOR** · [ FOR U.S.A. OPERATIONS ] · **ENGLISH** · **MALE OR FEMALE CANDIDATE **[ ONLY WITH FLUENT ENGLISH ] · **JOB IS FOR INTERNATIONAL OPERATIONS** · **JOB TIMINGS : 5 PM TO 3 AM INDIA TIME** · **Sapphire** have ...
Visa Process Executive

2 days ago

placement house Ahmedabad, India

Job description · **Job Title**: Visa Process Executive · - Stay updated on the latest visa regulations, policies, and procedures for various countries or regions. · - Consult and guide clients on the visa requirements, eligibility criteria, and necessary documents for their desi ...
Visa Processing Executive

21 hours ago

Dynamic Consultant Ahmedabad, India

Hiring for Student visa Processing executive for our maninagar, Branch · Should be graduate & good communication skills must required · Roles & responsibilities · - Guide and assist clients in the documentation process to obtain necessary visas. · - Coordination with Embassies/Co ...
Chat Process Executive

1 week ago

Global Texus Ahmedabad, India

As a Chat Support Executive at our e-commerce company, you will play a crucial role in providing exceptional customer service and support to our online customers. Your primary responsibility will be to engage with customers via chat and resolve their queries, concerns, and issues ...
Admission Process Executive

1 week ago

Edugo Abroad Ahmedabad, India

**Responsibilities**: · - Strong zeal with University · - Complete admission process · - Complete Visa Process · - SOP writing · - Interview Preparation · - Daily communication with University(s) · - Location - Ahmedabad · - Exp: 1 to 4 Years · - Qualification: Graduate · Join th ...
Admission Process Executive

4 days ago

Edugo Abroad Ahmedabad, India

Strong zeal with University · - Complete admission process · - Complete Visa Process · - SOP writing · - Interview Preparation · - Daily communication with University(s) · - Location - Ahmedabad · - Exp: 1 to 4 Years · - Qualification: Graduate ...