- Initiate outbound calls to customers with outstanding credit card bills.
- Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
- Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
- Handle objections and negotiate payment terms when necessary.
- Resolve conflicts with a customer-centric approach, aiming for a positive resolution
- Build rapport with customers to understand their financial situations and constraints.
- Address customer queries and concerns with empathy, providing clear and accurate information.
- Target oriented team player with passion to excel in the role and drive team targets.
- Problem solving skills to provide accurate information to the customer to attract payments
- Any Graduate/Post Graduate
- Basic knowledge about credit card is mandatory
- Strong communication skills and the ability to maintain composure during customer interactions.
- Ability to handle objections and negotiate effectively.
- Empathetic approach towards understanding customer situations.
- Communication Skill Test
- Interview Round 1
- HR round
Collections Specialist - Pune, India - FPL Technologies
Description
JOB TITLE: Repayments (Collections) Associate
About FPL Technologies:
Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
Location: Pune (Baner) - Work From Office
Opportunity: Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.
Experience Range: 0 - 1 years
Experience in tele-calling, customer service or collections will be preferred.
What you will do and should have:
Qualifications:
Interview Process:
FPL Technologies is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender ,disability