Collections Specialist - Pune, India - FPL Technologies

    FPL Technologies
    FPL Technologies Pune, India

    2 weeks ago

    Default job background
    Accounting / Finance
    Description

    JOB TITLE: Repayments (Collections) Associate

    About FPL Technologies:

    Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

    Location: Pune (Baner) - Work From Office

    Opportunity: Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

    Experience Range: 0 - 1 years

    Experience in tele-calling, customer service or collections will be preferred.

    What you will do and should have:

    • Initiate outbound calls to customers with outstanding credit card bills.
    • Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
    • Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
    • Handle objections and negotiate payment terms when necessary.
    • Resolve conflicts with a customer-centric approach, aiming for a positive resolution
    • Build rapport with customers to understand their financial situations and constraints.
    • Address customer queries and concerns with empathy, providing clear and accurate information.
    • Target oriented team player with passion to excel in the role and drive team targets.
    • Problem solving skills to provide accurate information to the customer to attract payments

    Qualifications:

    • Any Graduate/Post Graduate
    • Basic knowledge about credit card is mandatory
    • Strong communication skills and the ability to maintain composure during customer interactions.
    • Ability to handle objections and negotiate effectively.
    • Empathetic approach towards understanding customer situations.

    Interview Process:

    • Communication Skill Test
    • Interview Round 1
    • HR round

    FPL Technologies is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender ,disability