Bank Operation- Customer Service Officer - Thanjavur, India - Prov HR Solutions Private Limited

    Prov HR Solutions Private Limited
    Prov HR Solutions Private Limited Thanjavur, India

    1 week ago

    Default job background
    Full time
    Description

    we have opening for CSO

    Products: Liability/Current Account / Savings Account

    Location:

    Alathur

    Papanad

    Pattukkottai

    Pattukkottai

    Peravurani

    Papanasam

    Thirukkattupalli

    Trichy Main

    Vilangudi

    Vilangudi

    Tanjore

    Gandhigramam

    CSO Customer Service Officer Job Purpose Responsible for retention of customers by providing best services and achieving new customer acquisition. Key Accountabilities

    1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.

    2. Sourcing of asset products including JDL renewal & NTB and other asset products. 3. Term Deposit book growth - incremental and NTB.

    4. Increase of Fee Income by Forex fee income and cross selling of TPP. 5. Digital onboarding of customers Job Duties & responsibilities

    1. AML/KYC/RE-KYC & Other operational & compliance adherence

    2. Ensure timely completion of training modules assigned.

    3. Ensure complaints are responded to and addressed in a timely manner.

    4. Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.

    5. Compliance to audit observations. Required Experience 2 5 years of experience in Teller/Authoriser/Cashier/Cross selling/Front end

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