Customer Care Executive - Kolkata, India - Hemocean Outsourcing

    Hemocean Outsourcing
    Hemocean Outsourcing Kolkata, India

    Found in: Talent IN C2 - 1 week ago

    Default job background
    Full time, CDD
    Description

    Company Overview

    Hemocean Outsourcing provides training and placement services with a strong team, offering top to bottom positions. Operating year-round to connect graduates with companies.

    Job Overview

    Customer Care Executive role at Hemocean Outsourcing, a staffing & recruiting company in Jabalpur, Madhya Pradesh. Full-Time/Contract-To-Hire position in Kolkata with a great package for Freshers.

    Qualifications and Skills

    • 1. Excellent communication and interpersonal skills
    • 2. Ability to multi-task, prioritize, and manage time effectively
    • 3. Problem-solving skills and a customer-oriented approach
    • 4. Basic computer knowledge and proficiency in MS Office tools
    • 5. Willingness to learn and adapt in a fast-paced environment

    Roles and Responsibilities

    • 1. Respond to customer inquiries via phone, email, and chat
    • 2. Handle customer complaints, provide appropriate solutions and alternatives
    • 3. Ensure customer satisfaction and loyalty through excellent service
    • 4. Maintain customer records and update account information
    • 5. Collaborate with internal teams to improve overall customer experience