Relationship Executive - Bengaluru, India - Lexstays

Description

We are looking for a Relationship Executive to serve as our guests first point of contact and manage all aspects of their accommodation.

Responsibilities includes managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Manage online and phone reservations

Inform customers about payment methods and collect the payments

Respond to clients complaints in a timely and professional manner

Liaise with the property owners and care takers

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements and skills

Work experience as a reservation executive in a hotel or OTA environment is a plus

Experience with hotel reservations software, Channel manager preferred

Understanding of how travel planning websites operate, like Booking and TGo-mmt

Excellent communication and organizational skills

Degree in hotel management is a plus

Job Type: Full-time

Salary: 18, ,000.00 per month

Benefits:

Schedule:

Day shift

Ability to commute/relocate:

Application Question(s):

What PMS software have you worked on?

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

Hindi (Preferred)

Local Languages

Work Location: In person

Job Types: Full-time, Permanent

Salary: 17, ,000.00 per month

Benefits:

Cell phone reimbursement

Schedule:

Day shift

Supplemental pay types:

Performance bonus

Experience:

total work: 2 years (Preferred)

Ability to Commute:

Bangalore, Karnataka (Required)

Ability to Relocate:

Bangalore, Karnataka: Relocate before starting work (Required)

Work Location: In person