Description
The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.
Experience
FreshersEducational Qualification
– Any Graduate or Under GraduateJob Location
- Candor Tech Space Sector 135, NoidaShifts
– Rotational with two Rotational offsJob ResponsibilitiesEnsure service delivered to our customers meets contractualManage high call volume within desired AHT target (90Secs)Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesParticipate in activities designed to improve customer satisfaction and business performanceRespond to customer inquiries by referring the knowledge base
Interested candidates can share their CV at
