Service Delivery Manager - Bengaluru, India - Cisco

    Cisco
    Cisco Bengaluru, India

    3 weeks ago

    cisco background
    Description

    Required Skills & Experience

    Bachelors +8 years of related experience or Masters +6 years of related technical experience

    Experience managing software engineering teams in Enterprise Applications, consumer Web or SaaS products.

    Knowledge of Agile Principles and practices.

    Hands on implementation experience with Oracle Revenue Management Cloud Services.

    Experience in Full-stack Engineering, including Java / J2EE, microservice architecture, and large-scale application design and development.

    Experience in Developing applications using Databases like Oracle, MongoDB

    Knowledge of Cloud Technologies & Integration such as Mongo, Cassandra, ES, Kafka, MuleSoft and Boomi.

    Advanced SQL knowledge for data analysis and auditing.

    Experience in supporting Customer Operations and Period Close Processes

    Experience in managing large-scale platforms and/or infrastructure.

    Hands on experience with Oracle ERP, particularly in Accounts Receivables, Revenue Management. Knowledge of other ERP modules is a plus.

    Familiarity with public cloud providers, such as Google Cloud Platform and Amazon Web Services is a plus.

    Job Description

    As a Leader, Software Delivery Management you will provide engineering leadership to Order Management IT team is responsible for customer order orchestration processing through all lifecycle stages across Company's business models. You will act as agile team manager accountable for program increments planning, maintaining healthy backlog, managing engineering scrum teams, and delivering quality business outcomes.

    Oversee multiple areas within the Invoice to Cash & Revenue Management Business Functions, owning the end-to-end strategy and delivery of capabilities.

    You will collaborate with Enterprise Architecture, Commerce, Subscription and Finance teams to understand business needs, build and deliver end to end solutions for business.

    Lead, motivate and drive team to reach the established organization and capability goals.

    Analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.

    Stay on top of investments, capacity, and project schedules.

    Lead the organization's effort to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources.

    Lead a geographically distributed team of software engineers and analysts.

    You are a leader who is self-motivated with real passion for technology, leads by example, holds self-accountable for team performance, takes complete ownership on all aspects of customer and project initiatives. You feel comfortable dealing with ambiguity, can influence within and outside the organization, and drive tangible impact.