No more applications are being accepted for this job
- Deliver the assigned Financial Targets 30+ and 90+ Delinquency / and against ECL target
- Manager daily/weekly/monthly collection operations with optimum productivity and performance
- Maintain cost of collections/cost per account with the given budget
- Building/Reviewing and execution of collection strategy for the assigned portfolio and resources
- Capacity Planning and portfolio action planning keeping in mind the macro environment
- Create, build, train and manage the frontline collections team, spread across panIndia locations
- Support in building class leading collections capability
- FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc.
- Ensure strict adherence to processes and control measures for own product
- Ensure adherence to regulatory requirements and integrity in all team operations and customer handling
- Ensure Customer centricity ensure adherence to Code of Conduct and work to minimize customer complaints
- Personal should have the knowledge to manage across buckets and channel including call Essential Minimum 10 years of experience of managing collection
- The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations
- Building and execution of collection strategy, driving process/strategic changes.
- Preferred
- Expertise in Secured Collections (Loan Against Property, School Funding & Healthcare Equipment Funding)
- Experience of managing both agencies and field based collection
National Collections Head - Gurugram, India - Clix Capital
Description
Key Responsibilities: