National Collections Head - Gurugram, India - Clix Capital

    Clix Capital
    Clix Capital Gurugram, India

    2 weeks ago

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    Description

    Key Responsibilities:


    • Deliver the assigned Financial Targets 30+ and 90+ Delinquency / and against ECL target
    • Manager daily/weekly/monthly collection operations with optimum productivity and performance
    • Maintain cost of collections/cost per account with the given budget
    • Building/Reviewing and execution of collection strategy for the assigned portfolio and resources
    • Capacity Planning and portfolio action planning keeping in mind the macro environment
    • Create, build, train and manage the frontline collections team, spread across panIndia locations
    • Support in building class leading collections capability
    • FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc.
    • Ensure strict adherence to processes and control measures for own product
    • Ensure adherence to regulatory requirements and integrity in all team operations and customer handling
    • Ensure Customer centricity ensure adherence to Code of Conduct and work to minimize customer complaints
    • Personal should have the knowledge to manage across buckets and channel including call Essential Minimum 10 years of experience of managing collection
    • The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations
    • Building and execution of collection strategy, driving process/strategic changes.


    • Preferred

    • Expertise in Secured Collections (Loan Against Property, School Funding & Healthcare Equipment Funding)
    • Experience of managing both agencies and field based collection
    )