Sales and Business Development Associate - Durgapur - Nutwarii Farms

Job title: Sales & Customer Relations Executive

Description

About Nutwarii Farms

Nutwarii Farms is a pioneering regenerative farm dedicated to sustainable agriculture and organic food production. We integrate innovative technology with traditional farming wisdom to create a profitable, eco-friendly, and community-driven farming model.

Key Responsibilities

• Sales Growth and Revenue Generation:
• Achieve and Exceed Sales Targets: Drive sales of organic produce, rice, and farm products.
• New Customer Acquisition: Identify and onboard 10+ new customers per month (retail, restaurants, stores, direct consumers).
• Customer Retention and Upselling: Maintain strong relationships and encourage repeat orders.
• Sales Growth Planning: Analyze sales trends and pricing strategies to maximize revenue.
• Customer Relationship Management (CRM):
• Respond to Inquiries Promptly: Address customer queries within 4 working hours via WhatsApp, calls, and emails.
• Follow-ups and Relationship Maintenance: Check in with customers every 7-10 days for repeat orders.
• Feedback Collection and Implementation: Gather customer feedback and share actionable insights with the team.
• Track and Update Sales Database: Maintain customer records, purchase history, and preferences in farm ERP or Google Sheets.
• Admin, Order Fulfillment, and Coordination with Farm Team:
• Maintain Order and Payment Records: Log all sales, invoices, and transactions accurately.
• Coordinate Smooth Deliveries: Work with logistics to ensure on-time and hassle-free delivery.
• Align with Farm Manager and CEO: Track crop calendars and harvest schedules to advertise upcoming produce in advance.
• Track and Report Sales Metrics: Provide weekly sales reports to management.