Associate - SWIFT payments - Gurugram, India - NAB

Description

Hi Greetings from NAB Innovation Centre India

If you have the below mentioned skills please respond with your interest on the same.

PS: IMMEDIATE JOINERS ONLY

Purpose

• To perform a range of routine processing/administrative activities efficiently and accurately in accordance with policies and procedure, in order to provide external customers and business partners with a cost effective and efficient best practice administrative service.

• This is a customer facing role responsible for the investigations of high value and high-volume settlements of SWIFT transactions. These include CLS, SWIFT, RTGS and Austraclear (Exigo) settlements.

• Provide external customers and business partners with a cost effective and efficient best practice administrative service.

• Evidence of improved customer experience

• Evidence of continuous improvement in processes and value-add services

• Ability to cross-skill and rotate across the broader team to achieve success

Key tasks; accountabilities and challenges of this role

• To process the allocated workload within the area of operation, efficiently, accurately and within the timescales and standards set out in performance standards and targets, utilising basic systems/equipment as required, in order to provide internal and external customers with a high quality support

• To liaise with business partners and external customers, ensuring that instructions, enquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times

• To escalate any problems, issues or risks which could potentially have a negative impact on any aspect of business operations, financial position or the level and quality of service provided to customers. e.g., reconciliation variances

Experience

• Minimum of 3 years Operations knowledge in SWIFT payments exposure.

• Previous Banking experience