Phone Banking - Andheri, India - New Horizon
1 week ago
Description
Dear Candidate,
Please find enclosed details for the role with Bank.
Job Role:
Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:
o Excellent verbal communication skills in English
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
o Knowledge of sales will be an added advantage
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be upto 8:00 pm) (Male- extra allowance for night shift)
Languages Required: English (compulsory).
Education: Graduates (Any stream) Mandatory (must have Passing Certificate)
Job location: MIDC, Andheri (East), Mumbai.
Experience: 0-4 years
Salary Package: Rs. 3L to 4/4.5L p.a
Employment :direct on bank payroll,
Benefits : 6 days off in a month
PF, Mediclaim and Gratuity as per applicability
Annual Bonus, every year increment
Paid leave : 15 CL , 15 SL , 25 PL post confirmation as per leave policy and many bank holidays
One month training as per experience , one mentor allocation in the first month to handhold.
Please revert with following details:
1. Experience in years in customer service :
2. Worked in any bank ? if yes: name the bank.
3.Reason of leaving:
4.Notice period
5.Current Fixed salary per month