CSM- CpaaS - Mumbai - confidential

confidential Mumbai

6 days ago

Full time

Description

Key Responsibilities:

Serve as the primary point of contact for clients using WhatsApp Business
solutions.
Develop strong relationships with clients, understanding their business
needs and ensuring they maximize the value of WhatsApp Business offerings.
Manage onboarding, implementation, and ongoing support for clients.
Collaborate with internal teams (sales, technical, product) to ensure
smooth service delivery.
Monitor performance metrics and provide insights to improve client
engagement and campaign effectiveness.
Address client queries, troubleshoot issues, and escalate when necessary.
Keep up with industry trends and updates to provide proactive solutions and
recommendations.
Identify opportunities to upsell or expand services based on client needs.
Ensure compliance with WhatsApp Business policies and best practices.
Requirements:
Bachelors degree in Business, Marketing, Communications, or a related
field.
2+ years of experience in client service management, account management, or
a related role, preferably in SaaS, digital marketing, or messaging solutions.
Strong understanding of WhatsApp Business API and messaging platforms.
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage multiple client relationships and projects simultaneously.
Data-driven mindset with the ability to analyze performance metrics and
derive insights.
Proficiency in CRM tools, project management software, and Microsoft Office
Suite.
Experience working with cross-functional teams in a fast-paced environment.

Preferred Qualifications:

Experience in conversational marketing, CPaaS (Communication Platform as a
Service), or enterprise messaging solutions.
Knowledge of automation, chatbots, and customer engagement strategies.
Familiarity with WhatsApp Business policies and compliance requirements.