Customer Service Executive - India - Cloud Security Web

    Cloud Security Web
    Cloud Security Web India

    2 days ago

    Description

    We are looking for a motivated and customer-focused Customer Service Executive to join our growing team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, solving problems efficiently, and working in a fast-paced call center environment supporting global customers.

    If you have strong communication skills, CRM experience, and thrive in a target-driven environment, we encourage you to apply.

    Location: Hyderabad – Gachibowli (On-site)

    Working Hours: US - EST timings (5:00 pm to 2:00 am IST)

    Key Responsibilities

    • Handle high volumes of inbound and outbound customer calls professionally and efficiently.
    • Understand customer needs, resolve issues, and provide appropriate solutions.
    • Deliver outstanding customer service while maintaining company standards.
    • Follow established customer service scripts and communication guidelines.
    • Stay updated on company policies, processes, and FAQ resources.
    • Maintain accurate records of customer interactions using CRM systems.
    • Identify opportunities for product/service upselling when appropriate.
    • Meet individual KPIs and contribute toward achieving team targets.
    • Prepare and submit performance reports and customer interaction summaries.
    • Build and maintain positive customer relationships.

    Required Qualifications

    • High school graduate (Bachelor's degree in Commerce or related field preferred).
    • Minimum 1+ year experience in customer service, call center, or similar roles.
    • Working knowledge of CRM tools and customer service best practices.
    • Excellent verbal communication and active listening skills in English.
    • Strong multitasking, time management, and problem-solving abilities.
    • Customer-oriented mindset with professional behavior.

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Customer service executive