- Provide timely and effective technical support to customers for product-related issues
- Troubleshoot and resolve technical problems through root cause analysis
- Install and implement new programs, upgrade operating systems, and perform hardware upgrades
- Perform data backup activities and execute data recovery processes when required
- Analyze customer-reported issues and implement appropriate corrective actions
- Keep customers proactively informed about issue status and resolution progress
- Maintain professional and courteous communication with customers at all times
- Develop and maintain in-depth knowledge of products and services
- Stay updated on product enhancements, updates, and newly released features
- Escalate complex technical issues to appropriate internal teams and track them until closure
- Follow up with customers to ensure escalated issues are resolved satisfactorily
- Collect customer feedback regarding service experience and share insights with relevant teams
- Collaborate with cross-functional teams including logistics to ensure defective or unused parts are returned promptly after service calls
- Check environmental parameters such as earthing to ensure proper functioning of products
- Diploma or Degree in a relevant field
- Knowledge of desktop operating systems such as Microsoft Windows
- Understanding of product problem symptoms and associated root causes
- Proficiency in hardware installation, troubleshooting, and maintenance
- Familiarity with networking concepts, protocols, and troubleshooting techniques
- Experience in software installation, configuration, and technical support
- Knowledge of antivirus solutions, firewalls, and IT security best practices
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Customer Support Engineer - Jaipur - Sysnet
Description
Key Responsibilities
Qualifications
Knowledge & Technical Skills
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Support Engineer
Only for registered members Jaipur, Rajasthan
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IT Support Engineer
Only for registered members Jaipur, Rajasthan
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Support Engineer
Only for registered members Jaipur
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Technical Support Engineer
Only for registered members Jaipur, Nashik, Raipur
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Technical Support Engineer
Desire Energy Solutions Pvt. Ltd.- Jaipur
-
Desktop Support Engineer
Only for registered members Jaipur
-
Tendering and support engineer
Only for registered members Jaipur
-
Desktop Support Engineer
Only for registered members Jaipur, Rajasthan
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Implementation Support Engineer
Only for registered members Jaipur, Rajasthan
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Product Support Engineer
Only for registered members Jaipur, Rajasthan
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Application Support Engineer
Full time confidential- Jaipur
-
Cloud Support Engineer
Only for registered members Jaipur, Rajasthan
-
DevOps Support Engineer
Only for registered members Jaipur, Rajasthan
-
Desktop Support Engineer
Only for registered members Jaipur
-
Application Support Engineer
Full time confidential- Jaipur
-
Product Support Engineer
Only for registered members Jaipur, Rajasthan
-
Support Engineer 1
Only for registered members Jaipur
-
Desktop Support Engineer
Only for registered members Jaipur, Rajasthan
-
Desktop Support Engineer
Full time Sysnet- Jaipur
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It Customer Support Engineer
Only for registered members Jaipur
-
DevOps Support Engineer
Only for registered members Jaipur, Rajasthan
