Front office supervisor - Kochi, Kerala

Only for registered members Kochi, Kerala, India

3 weeks ago

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Job summary

Ensure Outstanding customer care at all times.


Maintains a friendly cheerful courteous demeanour at all times Courteously accurately answers inquiries from potential guests and accepts hotel reservations Responds to telephone in-person inquiries regarding reservations hotel information guest concerns Uses suggestive selling techniques to sell room nights increase occupancy revenue Supervises daily shift process ensuring all team members adhere to standard operating procedures Trains directs the work of resolves issues/problems coaches counsels front desk team members ensuring quality operation Resolves customer issues complaints problems quick efficient manner maintaining high level of customer satisfaction quality service


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