Front Office Associate - Shillong, India - Hotel Polo Towers (Shillong)

Description

Maintain Standard in Front Office Work Job Responsibilities of Front Office Associate Welcoming Guests Checking Reservation Status Types of Hotel Guests Identify Guests Reservation Status Codes Completing Guest Registration Following Standard Guidelines for Registration Using Hotel Management System

Check-In Procedures Allotting the Guest Room Managing the Upgrade and Downgrade Situation Achieving Productivity Standards

Attending to Guests Queries and Needs Significance of Guest Queries Identifying Guests and Their Queries Handling guests queries Responding to Queries Understanding your Guests Needs Make it a Remarkable Guest Experience Reservations Check In Concierge Services Check Out Concierge Services Behavioral Elements Required for Handling Guest Queries

Delivering Message to the Guests Achieving Guest Expectation Components of Guests Expectation

Essential Behavioural Conduct Importance of Personal Grooming Need for Etiquettes Etiquettes for Telephone Communication Electronic Communication Customer Relations Important Factors of Hospitality