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  • Team Lead-Tele Sales - hyderabad - Hireginie

    Hireginie
    Hireginie hyderabad

    4 days ago

    Default job background
    Description

    About Our Client

    Our client is a leading player in the rapidly evolving Internet Service Provider sector in India.

    About the Role: Team Lead - Telesales

    Responsibilities:

    • Team Management: Lead and manage a team of 15 to 20 Telesales Executives (TSEs), ensuring team productivity and providing daily governance to meet performance targets.
    • Training & Development: Train and develop TSEs on sales pitches, objection handling, and countering competition, with a focus on upskilling the team to drive high-quality sales by understanding customer needs.
    • Inter-Department Coordination: Collaborate with cross-functional teams to ensure timely service delivery to customers, resolving operational challenges by aligning with internal departments.
    • Quality Sales: Ensure the team drives quality sales by effectively assessing customer requirements and offering the right solutions, focusing on driving revenue growth while maintaining high service standards.
    • Target Achievement: Drive the team to achieve daily targets related to sales attempts, customer connections, and inbound lead conversion, ensuring timely follow-up by adhering to the GART (Guaranteed Response Time) of calling the customer within 10 minutes.
    • Dialler Management: Ensure effective dialler management, optimizing the productivity and efficiency of the telesales process.
    • Motivation & Engagement: Engage the team to stay motivated and focused on meeting targets through regular meetings and performance feedback, fostering a positive work environment and implementing strategies to boost team morale.

    Additional Responsibilities:

    • Monitor team performance through daily and weekly reports, adjusting strategies where necessary to meet targets.
    • Assist in driving team participation in BTL (Below-the-Line) marketing activities such as lead generation events or targeted sales campaigns.

    Qualifications:

    Graduate

    Required Skills:

    • 3+ years of experience in telesales or a related field, with team management experience

    Preferred Skills:

    • N/A

    Equal Opportunity Statement:

    Our company is committed to diversity and inclusivity in all aspects of our business.


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