Operations Manager - Bengaluru, India - dynamic octopus technology pvt ltd

Description

Job Description:

1. Create SOP for Desk Collection/Reminder/CA/CS Team.

2. Regularly report the progress of team payment and personnel condition to the superior.

3. Monitor all kinds of end-day, end-week, and end-month collection staff business report.

4. Give motivation to collector team to achieve their target.

5. Become a good relation between collection/ Reminder/ CS/ CA and management.

6. Develop the right collection wording.

7. Handling any customers complaint's and following up to ensure resolution.