UCCE L1 Support - Mumbai, India - Servion Global Solutions

Description

We do have an open opportunity for UCCE L1 Support for Mumbai location.

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UCCE L1 Support:

Exp level- 1- 6 Years

Work Location: Mumbai

Working from Office

24/7 Rotational shifts

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

• Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

• MACD creation knowledge in Cisco UCCE & IPT platforms.

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

• Should be ready to work in 24/7 business support environment

• Should be having 4-7 years of experience on Cisco Voice platform.

• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

• Should have strong verbal & written communication skills

• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.

• Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

• Act as a point of contact for all service delivery issues/ pending work/ escalations

• Provide team support and process improvements through individual contributions

• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.