Manager - Tech Support (Gurgaon) - Gurugram, Haryana
1 month ago
About Exotel
About Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience.
- The Opportunity As the Manager of Technical Support you will be the cornerstone of our post-sales success leading a team of engineers dedicated to resolving complex technical challenges for our enterprise customers You will not only ensure day-to-day operational excellence but also drive strategic improvements in processes tooling and team capability Also on how the AI can be introduced to solve the tickets faster and train the team better Your impact will directly translate into higher customer satisfaction faster resolution times and the overall reliability of Exotel s platform experience
Job description
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