- Business Unit Leadership: Take full ownership of the concierge business, from strategy to execution, ensuring alignment with overall company goals and daelivering exceptional customer experiences.
- Business Development: Drive growth by acquiring new clients and expanding into new markets, focusing on high-value contracts in sectors where concierge services can add significant value.
- Account Management: Manage and grow existing accounts, identifying opportunities to expand services and enhance client satisfaction.
- P&L Management: Oversee profit and loss for the concierge business, ensuring revenue growth while controlling costs to meet profitability goals.
- Partnerships & Alliances: Develop and negotiate strategic partnerships to drive growth, enhance services, and secure exclusive deals for clients.
- Team Leadership: Lead and manage the operations team, ensuring they are trained and equipped to provide high-quality, personalized services while meeting service-level agreements (SLAs).
- Bachelor's degree in business, hospitality, or a related field; MBA or equivalent preferred.
- 12+ years of leadership experience in concierge services, luxury services, or customer-centric industries, with a proven track record of growing business units.
- Strong business development and sales skills, excellent relationship management, financial acumen, and leadership experience in managing operational teams.
- Strategic Thinking: Ability to plan for long-term growth.
- Client Focus: Expertise in delivering personalized client solutions.
- Financial Management: Proven track record of managing budgets, revenues, and costs.
- Partnership Development: Skilled in forming strategic partnerships.
- Leadership: Strong leadership skills in managing teams for operational excellence.
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Customer Operations - Bengaluru / Bangalore - confidential
Description
We are seeking an experienced and dynamic leader for the role of VP - Concierge. This position is responsible for managing the entire concierge business unit, driving growth through both new and existing accounts, and ensuring top-notch operational performance. The ideal candidate will have a strong background in business development, strategic leadership, and financial management. This is a fantastic opportunity to lead a team and create impactful customer experiences.
Key Responsibilities:
Qualifications:
Key Competencies:
This role offers the opportunity to shape the future of the concierge business, drive innovation, and be part of an exciting growth journey
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