Manager - Operations - Pune, India - Gynoveda

    Gynoveda
    Gynoveda Pune, India

    2 weeks ago

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    Description
    Manager - Operations

    Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.

    • Grow annual revenue run rate to 5 crores by end of year one
    • Convert 90% consultations to product purchase during 1st visit to clinic
    • Achieve repeat consultation of 50%
    • Achieve EBITDA margin of 30% by 4 months from launch
    • Maintain topgrade operations and service delivery
    • Hire and manage clinic staff and upkeep of the clinic facilities
    • Ensure timely inventory backfill of medicines and other supplies
    • Comply with SOP to achieve clinic operations excellence
    • Deliver monthly sales & expense reports that are 95% accurate
    • Conduct periodic training programs for clinic staff
    • Create customercentric servicefocus culture
    • Deliver topnotch customer experience at the waiting area and reception
    • Ensure service consistency across 500+ customers visiting every month
    )