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- Grow annual revenue run rate to 5 crores by end of year one
- Convert 90% consultations to product purchase during 1st visit to clinic
- Achieve repeat consultation of 50%
- Achieve EBITDA margin of 30% by 4 months from launch
- Maintain topgrade operations and service delivery
- Hire and manage clinic staff and upkeep of the clinic facilities
- Ensure timely inventory backfill of medicines and other supplies
- Comply with SOP to achieve clinic operations excellence
- Deliver monthly sales & expense reports that are 95% accurate
- Conduct periodic training programs for clinic staff
- Create customercentric servicefocus culture
- Deliver topnotch customer experience at the waiting area and reception
- Ensure service consistency across 500+ customers visiting every month
Manager - Operations - Pune, India - Gynoveda
Description
Manager - OperationsLead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.