- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
- Assists in analysing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- Coaches L2 teams for advance technical troubleshooting and behavioural skills
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
- Relevant certifications include:CCNP or equivalent certificationCCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSPVMware certified Professional: Data Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site Recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect ExpertAWS Certified: Solutions Architect AssociateVeeam Certified Engineer (VMCE)Rubrik Certified Systems AdministratorZerto, pure, vxrailGoogle Cloud Platform (gcp)Oracle Cloud Infrastructure (oci)SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0Oracle Cloud Infrastructure Architect ProfessionalIBM Certified System Administrator - WebSphere Application Server Network Required Experience:
- Seasoned Managed Services experience handling complex cross technology infrastructure
- Seasoned experience required in Engineering function within a medium to large ICT organisation
- Seasoned working knowledge of ITIL processes
- Seasoned experience working with vendors and/or 3rd parties Skills Summary API Integration, API Integration, Automation Tools, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, Linux, Local Area Network (LAN), Multicasting, Networking Infrastructure, Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, RADIUS AAA, Routing Protocols, SAP Expertise, Security Technologies, TACACS {+ 5 more}What will make you a good fit for the role? Workplace type: On-site WorkingEqual Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results
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Sr Linux Engineer - india, India - NTT DATA
Description
Job Description
·Strong inter-personal and communication skills
·Ability to learn and evaluate new technologies.
·Knowledge of the Linux kernel and kernel modules.
·Capable of writing proposals related to improving current infrastructure.
·Ability to perform presentations to customer/client audiences
·Ability to solve complex problems addressing the root cause of the issue.
·Log/system review for resolution or escalation of issues.
·Ability to identify tasks which should be automated and then write tools to automate them.
·Solid understanding of the Linux/Unix based operations system.
Ü System analysis
ü System performance tuning
ü Load Balancing
Ability to program in at least 2 languages (shell, Perl, Ruby and Python)
Solid understanding of networking.
·Professional familiarity with Configuration Management Tools such as the following:
Ø CFEngine
Ø Puppet
Ø Chef
Ø Salt
Ø Ansible/Docker
Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.
Understand enterprise monitoring tools and management frameworks
Understanding of Incident Managment
·Experience with professional change management processes and procedures.
Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.
·Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.
Knowledge and the ability to perform software installations/patching of operating systems.
Ability to perform system and file recoveries using the company standard backup solution.
A career at NTT means:
