Domestic Voice Process- e-commerce - Bengaluru / Bangalore - Subramaniam Hemamalini (Proprietor Of Live Connections)

    Subramaniam Hemamalini (Proprietor Of Live Connections)
    Full time
    Description

    Job Summary

    We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The role involves handling inbound and outbound customer interactions, resolving queries efficiently, and ensuring a seamless customer experience. Candidates should possess strong communication skills and a customer-first approach.

    Key Responsibilities

    • Handle inbound and outbound customer calls professionally
    • Resolve customer queries, concerns, and requests in a timely manner
    • Deliver high levels of customer satisfaction through effective communication
    • Maintain accurate records of customer interactions
    • Follow defined processes and quality standards during all customer interactions

    Eligibility Criteria

    • Graduation is mandatory (any discipline)
    • Minimum 1 year of experience in a BPO or customer support role
    • Excellent communication skills in English and Hindi
    • Strong interpersonal skills with a customer-centric mindset

    Work Schedule

    • 6 days working with 1 rotational weekly off
    • Shift window: 8:00 AM to 9:00 PM
    • Any 9-hour shift within the defined window

    Preferred Candidate Profile

    • Immediate joiners preferred
    • Ability to work in a fast-paced environment
    • Good listening, problem-solving, and coordination skills

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