Collection Manager - Mumbai, India - IIFL Finance

Description

Company Overview

At IIFL Finance, we are committed to providing exceptional financial services that cater to the modern needs of our customers. With a strong presence in over 500 cities and a network of 2500 plus branches, we have built a reputation as India's most reputable financial services provider. Our core values revolve around convenience, flexibility, and customer satisfaction. Join us and be part of a dynamic team that is reshaping the financial services industry.

Job Overview

We are looking for a dedicated and experienced Collection Manager to join our team at IIFL Finance. As a Collection Manager, you will be responsible for overseeing and managing the collection activities of our company. This includes implementing effective collection strategies, monitoring customer accounts, negotiating payment plans, and ensuring timely collections. You will also be responsible for leading and motivating a team of collection agents to achieve targets and maintain high standards of customer service. The ideal candidate should have 4 to 6 years of experience in collection management, strong leadership skills, and a proven track record of achieving collection targets.

Qualifications and Skills

• Bachelor's degree in a relevant field.
• Proven experience of 4 to 6 years in collection management.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Ability to analyze data and generate insights.
• Attention to detail and strong problem-solving skills.
• Familiarity with collection software and CRM systems.
• Ability to handle high-pressure situations and meet tight deadlines.
• Knowledge of regulatory requirements and compliance in collection management.

Roles and Responsibilities

• Develop and implement effective collection strategies to reduce delinquencies and optimize collections.
• Monitor customer accounts and identify potential risks or issues.
• Negotiate payment plans with customers to facilitate timely collections.
• Maintain accurate records of collections and update the database regularly.
• Lead and motivate a team of collection agents to achieve targets and maintain high standards of customer service.
• Analyze collection data and prepare reports for management.
• Collaborate with other departments to improve collection processes and ensure efficient operations.
• Stay updated with industry trends and best practices in collection management.
• Handle escalations and resolve customer complaints in a timely manner.