Associate Relationship Officer - Pāli

Job summary

Job Title – Associate Relationship Officer. The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers.

Qualifications

• 12th –Any
• Graduation-Any
• Post Graduation-Optional

Responsibilities

• Manage zoning activity to map household needs in villages and areas allocated
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
• Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
• Nudge behavioral changes in customers to drive them towards online banking
• Maintain high collections efficiency through discipline and drive
• Monitor preparation of accurate documentation of loans and saving account.
• Coordinate with operations officer to ensure timely and accurate data entry
• Ensure compliance as per the bank requirements
• Conduct field audits and customer verifications to ensure high quality of accounts
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Provide support for implementation of livelihood advancement and community development initiatives.

Skills

• Knowledge on all bank products, credit standards, services and trends

Desired requirements

• 0-1 years of relevant branch banking experience, fresher's can apply.

Benefits

• None

Job description