Sr. Service Manager - Noida - confidential

    confidential
    confidential Noida

    3 days ago

    Full time
    Description

    Key Responsibilities:

    Service Operations Management

    • Lead the end-to-end service operations for inverter installations including troubleshooting, preventive maintenance, and repairs.
    • Develop and implement service protocols, schedules, and quality standards.
    • Ensure timely response and resolution of customer service requests and technical issues.

    Team Leadership & Coordination

    • Manage, train, and motivate the field service engineers and technicians.
    • Allocate resources effectively to meet service level agreements (SLAs).
    • Coordinate with technical support, spare parts, and warranty teams.

    Performance Monitoring & Reporting

    • Track key performance indicators (KPIs) such as uptime, mean time to repair (MTTR), and customer satisfaction.
    • Prepare regular service reports and escalate critical issues to senior management.
    • Identify trends and drive root cause analysis to prevent recurring issues.

    Customer & Stakeholder Management

    • Serve as the primary interface for key customers regarding service and warranty matters.
    • Collaborate with sales and project teams to support commissioning and handover processes.
    • Manage vendor relationships for spare parts and technical support.

    Continuous Improvement

    • Drive initiatives to improve service efficiency, reduce downtime, and enhance customer experience.
    • Stay updated with inverter technologies, software updates, and industry best practices.
    • Support product development teams with field feedback and improvement suggestions.

    Qualifications:

    • Bachelor's degree in Electrical Engineering, Electronics, or related field
    • Certifications in solar PV, power electronics, or inverter technology preferred

    Experience:

    • 8–12 years of experience in service management, maintenance, or technical support of solar/industrial inverters or power electronics
    • Proven leadership experience managing field service teams

    Key Skills:

    • Strong technical knowledge of inverters, power electronics, and PV systems
    • Excellent team management and communication skills
    • Problem-solving and analytical abilities
    • Customer-centric approach and negotiation skills
    • Proficient with service management software and reporting tools

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