Retail Operations Lead - Bengaluru - Talks About People HR Solutions

    Talks About People HR Solutions
    Description

    We're Hiring: Lead – Retail Operations | Premium Luxury Brand

    Location: Bengaluru, India | Experience: 11–14 Years | CTC: Up to ₹45 LPA**

    Education: MBA (Tier 1- preferred)

    We are looking for an experienced Lead – Retail Operations to join a well-established premium luxury brand operating across luxury goods, luxury retail, luxury lifestyle, jewellery, Luxury accessories and non-apparel categories. This role is critical in driving store-level excellence, retail performance, and scalable growth across a dynamic retail network.

    Role Overview

    The Retail Operations Lead will be responsible for managing end-to-end retail execution, strengthening sales performance, and building high-performing store teams. The role requires a strong balance of strategic thinking and on-ground execution, with a sharp focus on customer experience, productivity, and operational discipline.

    Key Responsibilities


    • Lead and manage retail teams to achieve sales, conversion, and service excellence


    • Drive sales strategy, store productivity, and operational KPIs


    • Oversee new store planning, launches, and stabilization


    • Coach and develop store leaders and frontline teams


    • Ensure consistent visual merchandising, store readiness, and premium brand experience


    • Monitor performance dashboards and share actionable insights with leadership


    • Collaborate with cross-functional teams including marketing, supply chain, VM, and HR


    • Handle escalations, customer concerns, and operational challenges professionally


    • Stay updated on retail trends, consumer behavior, and competitive landscape

    Ideal Candidate Profile


    • Graduate / Postgraduate in Business, Marketing, or related field


    • 5+ years of experience in luxury retail, lifestyle, consumer, or premium brands


    • Strong exposure to large-scale retail operations and store execution


    • Proven success in team leadership, sales growth, and retail expansion


    • Customer-first mindset with strong stakeholder management skills

    Why This Role?

    This is a high-impact opportunity to shape retail excellence for a premium luxury brand, offering strong visibility, leadership exposure, and long-term growth.

    Interested candidates may apply or reach out for a confidential discussion.


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