Manager - TES - Ahmedabad, India - Vodafone Idea Limited

    Vodafone Idea Limited
    Vodafone Idea Limited Ahmedabad, India

    2 weeks ago

    vodafone idea limited background
    Description

    Role

    TES Manager

    Job Level/ Designation

    M1

    Function / Department

    Technology

    Location

    Ahmedabad

    Job Purpose

    To ensure timely delivery of Delivery circle customer's orders as per agreed CRFS Date and ensure enhanced customer satisfaction to make NPS Positive for Fixed line services

    Key Result Areas/Accountabilities

    Delivery of fixed line services as per committed timelines.

    · Implementation of Project Management framework for strategic top customers in circles for differentiated service experience.

    · Ensure timely project plan and weekly project updates to posting circle Project manager.

    · Own customer coordination in delivery circle for execution of the Link.

    · Schedule regular review meetings with all stake holders in Circle for timely execution as per CRFS Date.

    · Get customer acceptance after link handover within target TAT.

    · Link / project handover to billing and assurance team after commissioning.

    · Coordination with MS partner / Off-net service providers

    Core Competencies, Knowledge, Experience

    Ensure Delivery of fixed line services t