Customer Success Executive - Gurugram, India - LetsDressUp (LDU)

Description

Key responsibilities:

1. Develop and implement customer success strategies and orientations for LetsDressUp clients

2. Analyze customer data to identify customer needs and trends and suggest solutions

3. Ensure customer satisfaction by providing effective communication, client interaction, and client relationship building

4. Solve customer problems and address customer complaints quickly and efficiently

5. Monitor customer success across products and services

6. Create and update documentation for customer success processes and procedures

7. Develop feedback loops to solicit customer feedback and obtain customer insights

8. Identify areas for improvement in customer success and develop strategies to address those areas