Team Lead - Bengaluru, India - ReSource Pro

    ReSource Pro
    ReSource Pro Bengaluru, India

    1 week ago

    Default job background
    Description

    Job Title:
    Specialist, Service Delivery, India


    Report to:
    Assistant Manager, Service Delivery, India


    Department:
    Service Delivery Unit


    Location:
    Bangalore, India


    Purpose of the Position:


    In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate.

    Leading the Service Delivery team, managing conflicts, and ensuring the team's processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.


    In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client.

    Drive the teams to remediate problems and provide root cause analysis as needed.


    In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.


    Principal Responsibilities:

    • Operates a variety of client systems and performs complex tasks and activities withoutsupervision following information security policies, procedures and guidelines. Meets andexceeds client performance standards.
    • Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in atimely manner. Takes initiative to find solutions and works effectively as a member of the team.
    • Develops and implements procedures to meet quality, quantity, and timeliness standards.
    4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipatesclient needs proactively and takes initiative.

    5 Coaches' less-experienced staff in learning procedures and insurance knowledge.


    6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

    The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.


    Contact Scope:
    Internal ContactsTeam members within the client team, Supervisor

    External ContactsClient contacts


    Minimum Qualifications:
    Education Background

    Major N/ADegree Bachelor


    Licenses/Certificates:
    N/A

    Working Experience 5+ years at-least 1.5 years as a Team Lead


    Competencies, Skills and Behavior's:

    • Train others
    • Builds team relationships
    • Communicates effectively
    • Demonstrates functional excellence
    Customer centricReSource Pro Operational Solutions Pvt Ltd.

    About Us:
    ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
    Headquartered in New York, ReSource Pro's global service centers address client operational needs around the clock.
    Recognized as an industry thought leader and listed as one of Inc.

    500/5000 Fastest Growing Private Companies annually since 2009.Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

    We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.


    ReSource Pro Global Achievements:
    ISG Provider LensTM - Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product ChallengerEVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders


    Shift Timings:
    Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PMReal-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM


    Location:
    2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru , India