MS Engineer - india, India - NTT DATA

NTT DATA india, India

6 days ago

Description

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

Proactively monitors the work queues

Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA

Updates tickets with resolution tasks performed

Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner

Captures all required and relevant information for immediate resolution

Provides second level support to all incidents, requests and identifies the root cause of incidents and problems

Communicates with other teams and clients for extending support

Executes changes with clear identification of risks and mitigation plans to be captured into the change record

Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift

Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Works with automation teams for effort optimization and automating routine tasks

Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc

Identifies problems and errors before they impact a client's service

Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting

Leads and manages all initial client escalation for operational issues

Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

Ensures all changes are carried out with proper change approvals

Plans and executes approved maintenance activities

Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles

Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

May also contribute to / support on project work as and when required

May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups

Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

Ability to maintain a positive outlook at work

Ability to work well in a pressurized environment

Ability to work hard and put in longer hours when it is necessary

Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

Ability to adapt to changing circumstances

Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Relevant certifications include:CCNP or equivalent certificationCCNA certification in must, CCNP in Security or PCNSE certification is good to haveMicrosoft Certified: Azure Administrator AssociateAWS Certified: Solutions Architect AssociateVeeam Certified EngineerVMware certified Professional: Data Centre VirtualizationZerto, pure, vxrailGoogle Cloud Platform (gcp)Oracle Cloud Infrastructure (oci)SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0Oracle Cloud Infrastructure Architect ProfessionalIBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

Moderate level years of relevant managed services experience handling cross technology infrastructure

Moderate level knowledge in ticketing tools preferably Service Now

Moderate level working knowledge of ITIL processes

Moderate level experience working with vendors and/or 3rd parties

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

Apply from local Career site Apply from local Career site Back to search results

Resident Engineer-2

1 week ago

Tata consulting engineers India

**Location**: · Bhavanpadu · **Age**: · Years · **Qualification**: · M.Tech. (Civil/structural) · **Experience**: · 10.00 Years · **Key Responsibilities and Skills**: · Graduate in Civil Engineering; preferably Master's in Structural Engineering. · - Relevant trainings and member ...
Cvil Site Enginer

1 week ago

NicheTree India

Civil Construction Commercial and Residencial · 1)Site inspection/audit of engineering works e.g. reinforcement concrete, earthworks, drainage services. 2)Assisted as civil engineer in several key government projects involving roadways(Asphalt roads & concrete roads). 3) Assisted ...
Customer Engineer-1

1 week ago

NCR India

About NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
Automation Test Enginer

2 weeks ago

CIEL HR India

Job Summary · Role · - Automation Test Engineer · Location · - Noida · Exp-2-4 years · Job description · - Strong functional testing, fundamentals including test case creation, execution and writing effective bug reports. · - Strong hands-on Automation experience on API and UI au ...
Systems Engineer

6 days ago

Salvador Caetano india, India

Job Description · A CaetanoBus é a empresa de referência no que toca ao fabrico de autocarros em Portugal. Nascemos com a Salvador Caetano e o nosso propósito é tornar as cidades melhores sítios para se viver. · As nossas Pessoas trabalham para desenvolver soluções inovadoras pa ...
Customer Engineer-1

1 week ago

NCR India

About NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
Machine Learning Engineer

6 days ago

Salvador Caetano india, India

Job Description · A NIW é uma empresa de Consultoria que atua em diversas áreas, com destaque para as Tecnologias de Informação. Fazemos parte da Salvador Caetano e a nossa missão é acompanhar, apoiar e assessorar os diversos negócios do Grupo. · Sabias que o setor automóvel é ...
Automation Test Engineer-c3-pan India

3 days ago

NodeFlair India

**Job Summary**: · **Salary** · ₹59,119 - ₹104,717 / Monthly EST · **Job Type** · **Seniority** · Senior · **Years of Experience** · Information not provided · **Tech Stacks** · Intellij Selenium API Eclipse Postman Cucumber Java · Senior Automation QA:JD : 7+ years of Manual and ...
Hardware Engineer

6 days ago

EURHASI india, India

Job Description · EURHASI recrute pour son client un Hardware Engineer (H/F) · Notre client leader en Europe développe, produit et commercialise des solutions d'automatisation hautement précises, productives et adaptables. · Information : Le client n'accepte pas de candidature ...
Data engineer

1 week ago

Reboot-Conseil india, India

Job Description · En 2020, dans un climat défavorable et démoralisant, nous avons décidé d'être cette jeune pousse porteuse d'espoir que l'on voit après un incendie ayant décimé toute une forêt, d'être ce vent nouveau qui veut faire évoluer les choses, d'être ce bouton Reboot qu ...
System Engineer

6 days ago

TempSearch GmbH india, India

Job Description · Wir suchen Sie als System Engineer (m/w/d) für unseren Kunden am Standort Überlingen. · Ihre Tätigkeiten: · Entwicklung von Systemarchitekturen und Design Lösungen für Produkte der modularen Avionik / Avionik-Plattformen für Anwendungen bei FCAS (Future Combat ...
Cloud Engineer

6 days ago

EURHASI india, India

Job Description · EURHASI recrute pour son client un Cloud Engineer (H/F) · Notre client est un propriétaire, développeur et opérateur d'actifs immobiliers durables et premium dans les villes les plus dynamiques de l'Europe et des États-Unis. Le Groupe opère 78 centres commerc ...
Network Engineer

6 days ago

ReleWant india, India

Job Description · Questa è una posizione remota. · Chi siamo? · Relewant è una società di consulenza specializzata in ambito informatico con sede a Chiasso, in Svizzera. · Con noi, potrai mettere a frutto il tuo potenziale in un team coeso e vincente ed esplorare tecnologie se ...
Engineer Systeme

6 days ago

TempSearch GmbH india, India

Job Description · Am Standort Hamburg suchen wir Sie als Engineer (m/w/d) Systeme . · Ihre Aufgaben: · Erstellung von Konstruktionsunterlagen von Bauteilen, Baugruppen, Shipsets nach Vorgaben des/der Vorgesetzten · Erarbeitung von Detaillösungen in Abstimmung mit dem/der Vorge ...
Safety Engineer

6 days ago

Searchtalent india, India

Job Description · Dynamit Nobel Defence ist ein mittelständisches Traditionsunternehmen aus dem Sektor der wehrtechnischen Industrie. Unser Kunde entwickelt, testet und produziert seit über 50 Jahren technische Highend-Lösungen für die Bundeswehr und Streitkräfte befreundeter Na ...
Requirements Engineer

6 days ago

Searchtalent india, India

Job Description · Dynamit Nobel Defence ist ein mittelständisches Traditionsunternehmen aus dem Sektor der wehrtechnischen Industrie. Unser Kunde entwickelt, testet und produziert seit über 50 Jahren technische Highend-Lösungen für die Bundeswehr und Streitkräfte befreundeter Na ...
Engineer II

1 week ago

Westin Hotels & Resorts india, India Full time

Type de Poste · Non-Management · Marriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des prin ...
Data Engineer

6 days ago

ReleWant india, India

Job Description · Chi siamo? · Relewant è una società di consulenza specializzata in ambito informatico con sede a Chiasso, in Svizzera. · Con noi, potrai mettere a frutto il tuo potenziale in un team coeso e vincente ed esplorare tecnologie sempre più innovative in contesti mu ...
DevOps Engineer

6 days ago

starfinder india, India

Job Description · Starfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca un DevOps Engineer per brillante e dinamica azienda ICT trentina, sempre al passo con la tecnologia e una spiccata vocazione per l'innovazione. · La risorsa dedicat ...
DATA ENGINEER

1 week ago

23DATA GmbH india, India

Job Description · Dies ist ein Remote Job. · Du arbeitest eng mit unseren Kunden zusammen und unterstützt sie bei der Anforderungsanalyse und dem Datenmanagement · Hierzu entwickelst du Datenpipelines mittels Daten-Integrations-Tools wie Ab Initio · Du erstellst die Datenarchit ...