Urgent hiring customer support executive - Bhopal - confidential

    confidential
    confidential Bhopal

    5 days ago

    Full time Healthcare
    Description

    Key Responsibilities

    • Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints
    • Provide accurate information related to products, services, and policies
    • Maintain a high level of professionalism, patience, and positivity in every customer interaction
    • Record customer interactions and update CRM systems accurately
    • Escalate complex or unresolved issues to senior support staff or relevant departments
    • Follow up with customers to ensure their issues are resolved satisfactorily
    • Meet individual and team performance metrics (TAT, CSAT, FCR, etc.)

    Required Qualifications and Skills

    • Bachelor's degree in any discipline (undergraduates may also be considered)
    • 0 to 2 years of experience in customer support or a similar role (freshers welcome)
    • Good verbal and written communication skills in English (and local languages if applicable)
    • Basic computer literacy and familiarity with MS Office or Google Workspace
    • Ability to multitask, prioritize, and manage time effectively
    • Willingness to work in rotational shifts, including weekends if required

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