Department Manager - Mumbai - confidential

    confidential
    confidential Mumbai

    1 week ago

    Full time
    Description

    Key Deliverables of the Role

    • Managing the salons profitably and responsible for delivering top line & bottom-line results for the franchise salons.
    • Responsible for delivering highest level of customer service as per Lakme standards.
    • Initiating marketing initiatives and local activations.
    • Ensuring salons are sufficiently staffed with trained manpower.
    • Additional responsibility of Business Development: -Identify and locate potential franchisee in the selected markets, discovering and exploring opportunities - Screen potential franchisee & finalize the deal and coordinate for Salon Openings

    Tasks/Activities

    • Business Operations
    • Achieving the targeted Average Bill Value (ABV) & footfalls to deliver
    • healthy bottom line results.
    • Ensuring SOP adherence wrt to service delivery, customer service and
    • staffing for all salons.
    • Formulate marketing plans and local activations along with marketing
    • team & Franchise.
    • Responsible for driving product sales in the salons/studios.
    • Timely collection of Royalty from Franchise.
    • Evaluate DSR, Monthly reports & Audit reports etc. along with the Franchise.
    • Cost Orientation
    • Managing the operational costs of the salons to deliver a healthy bottom line
    • Managing employee costs and ensuring employee retention.

    Quality Orientation

    • Ensuring SOP adherence wrt to service delivery & customer delivery as per standards defined by Lakme.
    • Ensure all salon staff is trained as per Lakme standards.
    • Carry out monthly audits to ensure Quality as per Lakme standards.

    Franchise Development

    • Responsible for the launch and development of the franchisee as per the
    • agreed terms and conditions.

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