Customer Care Manager - Patna - confidential

    confidential
    confidential Patna

    5 days ago

    Full time
    Description

    Responsibilities Key Deliverables

    Analyse the technical complaints of the vehicle in the field

    Rectify defects in vehicles / overhaul aggregates

    Maintain and handle internet based warranty

    Ensure implementation of service processes at channel partners

    Development of secondary channel

    Feed back on companys as well as competitors products

    Training of service managers

    Work out special service support for strategic customers with channel partners

    Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target

    Secondary network for spare parts sales

    Guide channel partners for manpower/facilities/equipment optimisation

    Ensure profitability of workshops of channel partners

    MIS on service

    Spare parts inventory management

    Manging service gaurantee at the dealership

    Monthly visit to ASC and monitor his performance along with ASC coordinator

    Service camps on monthly basisc

    Monthly visits to customer and update M Response data

    Preferred Industries

    Education Qualification

    Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

    General Experience 5 years and above

    Critical Experience System Generated Core Skills

    Customer Sensitivity

    Service Orientation

    Service Management

    System Generated Secondary Skills

    Consumer Focus

    Dealer Relationship Management

    Service Planning


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