Servicedesk - Hyderabad / Secunderabad, Telangana - confidential

Description

Title- Servicedesk

Job Description

• Service Desk Agent
• Ability to provide technical support over the phone
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Assist with support of network connectivity, PCs, and VPN connectivity
• Experience on Remote Desktop Client Software's
• Ability to resolve and or provide work around 
• Anticipate customer needs and proactively identifies solutions
• Enthusiastic Maintain high customer / end user satisfaction
• Strong in Communication skills and inter-personal skills.
• Should have good experience in troubleshooting hardware issues for both desktops and laptops.
• Should have experience in Active Directory and desktop engineering